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How to use points

You can use the points you accumulated to purchase a flight ticket.

Purchasing flight tickets using points

You can use the points you accumulated to purchase international flight tickets.

The price of flight tickets in points can be viewed in the point calendar. The price changes in real time, depending on the availability of seats.

Terms and conditions for the issuance of flight tickets purchased using points

Once flight tickets purchased using points are issued, only cancellations are possible.
Various fees, including airport tax and fuel surcharge are to be borne by the passenger.
In the case of roundtrip tickets, if the first departure flight ticket is not used, the entire itinerary is automatically cancelled. (I.e. the return flight is also cancelled.)
In the case of roundtrip flights, the tickets must be used in the order of the original itinerary. (The return flight cannot be used first.)
Only points accumulated to the individual’s own account can be used. (Except for infants)
Infants with unoccupied seats can use points from their legal guardian if traveling on the same journey and under the same conditions.
(This only applies if the guardian is using a points ticket.)

Infants and children

You can purchase flights for infants or children using points by contacting Reservations.
Infants or children taking up a seat will have the same points deducted for the flight ticket purchase.
Infants that do not take up a seat will have approximately 10% of the points deducted, but this may vary depending on the route. Please inquire at Reservations for details.

Penalties on flight tickets purchased using points

If a refund is requested on a flight ticket that had been purchased using points, the points corresponding to the flight you booked are deducted before the remaining points are refunded.

Unit:(points)

Category	Refund processing fee		No-show
	Before departure
	At least 91 days before	Before 90 days or less
Americas/Europe	Free	12,000	25,000
Southeast Asia	Free	7,000	15,000
Northeast Asia	Free	6,000	10,000

Passengers who have not reported their cancellation for a confirmed flight before the departure of the flight (No-show penalty)
The penalty is charged per passenger.
Cancellations can be made up until one hour before departure.
Fees or penalties are not charged in cases where the flight is cancelled by the airline, where the refund was not due to changed plans of the passenger.
If a refund on the full portion of an unused flight ticket is requested on the day of purchase, no fees or penalties are charged.

Republic of Korea	+82) 1800 - 2626
United States	Office hours: 6am-5pm Weekdays (PST, English)	+1) 213 - 626 - 2083	Office hours: Weekdays 7am-6pm, Weekends 9am-6pm(KST, Korean / English)	+1) 213 - 221 - 3786	+1) 917 - 503 - 9903
Japan	+81) 50 - 6864 - 8094
Thailand	+66) 2156 - 0918
Vietnam	+84) 236-445-8048
Hong Kong	+852) 3002-3650