Special Assistance

Disability Assistance

How to Request Service

Please request service through the reservation center at least 48 hours before the departure time.

Usage Instructions

  • Assistance will include priority seating, guidance, and support services from check-in through immigration procedures.
  • If you do not make a reservation 48 hours prior to departure, assistance may be delayed.
  • For unaccompanied passengers with visual impairments, it is essential that they can walk independently and handle meals and personal matters without assistance from others.

Service Dogs for the Visually Impaired

  • Service Dogs can be transported free of charge and do not require a storage container; they may accompany their owner in the cabin (but cannot occupy an additional seat).
  • Requirements:

    • The dog must have certification (ID) from an authorized organization.
    • The dog must wear a harness or leash.
    • The dog must comply with the quarantine procedures of the destination or transit country.
    • Pets may be fed at connecting airports with preparation and costs handled by the passenger.
    • The dog should remain in front of the passenger’s feet at all times.

Service Dogs for Passengers Departing or Arriving in the U.S.

  • Transportation Requirements: According to U.S. Department of Transportation regulations:

    • Only service dogs that have been trained to assist passengers with physical or mental disabilities are recognized.
    • Service animals must be at least 16 weeks old, and each passenger is limited to 2 service animals (However, according to the new regulations effective August 1, only assistance dogs that are at least 6 months old may accompany passengers on flights arriving in the U.S).
    • Service animals are required to wear a harness or leash.
    • Please submit the following two forms to the reservation center at least 48 hours before departure:

    • Depending on the quarantine regulations of the destination country, vaccination certificates and quarantine documents may be necessary. Please ensure you check the required entry documents in advance.
  • Boarding Restrictions: Boarding may be restricted in the following cases:

    • If the animal barks excessively, poses a threat to other passengers, or displays untrained behavior.
    • If the required documents are not submitted at least 48 hours prior to departure.
    • If the service animal does not remain in its designated space.