Special Assistance

Traveling with Pets

Pets Allowed for Transport

Dogs, cats, and birds

How to Request Service

Please request service through the reservation center at least 48 hours before the departure time.

Fees

Based on Departures from Korea

Based on Local Departures

  • Pet fees are charged separately from the allowable baggage limit and are based on one-way travel.
  • Weight includes the pet container.
  • Payments can only be made in the local currency of the departure airport, and for itineraries with multiple segments, the currency of the first departure country will apply.

    e.g.

    For departures from Incheon, payments can only be made in KRW

    • However, for departures from Vietnam, payment will be made in USD instead of the local currency.
  • Routes departing from Hong Kong/Vietnam to Incheon allow for pets, but routes departing from Incheon to Hong Kong/Vietnam do not allow pets.

Usage Instructions

Cancellation and Refund Policy

  • Purchased advance seat reservations can be canceled and refunded up to 48 hours before the flight departure.
  • In case of itinerary changes or cancellations:

    • Advance seat reservations are refundable up to 48 hours prior to departure.
    • Advance seat reservations are non-refundable within 48 hours prior to departure.
  • Refunds and cancellations can be done through the website or reservation center.

Note

  • If you apply on the day of departure without a reservation made at least 48 hours in advance, travel may not be possible.
  • Transportation may be restricted on certain routes.
  • On-site upgrades for pets may be limited.
  • The maximum capacity for pets per aircraft is up to 7 in the cabin and a maximum of 2 in the cargo hold.
  • Passengers with allergies or sensitivities to animals should inform the staff and follow their instructions during check-in.
  • Pets are not permitted in the emergency exit row or the front row. To maintain distance from previously reserved pets, seat changes may be restricted at the airport.
  • Pets may be denied entry based on the regulations of the destination country. In such cases, all costs associated with the pet’s return will be the responsibility of the accompanying passenger.
  • If your pet barks or causes discomfort to other passengers during check-in or boarding, transportation may be refused. The responsibility for managing the pet during transportation rests with the accompanying passenger, and the airline is not liable for any illness or death of the pet.