Hello, we are the First and Only HSC (Hybrid Service Carrier) Airline in Koreaclose

Special Assistance

Disability Assistance

How to Request Service

Please request service through the reservation center at least 48 hours before the departure time.

Usage Instructions

  • Assistance will include priority seating, guidance, and support services from check-in through immigration procedures.
  • If you do not make a reservation 48 hours prior to departure, assistance may be delayed.
  • For unaccompanied passengers with visual impairments, it is essential that they can walk independently and handle meals and personal matters without assistance from others.

Service Dogs for the Visually Impaired

  • Service Dogs can be transported free of charge and do not require a storage container; they may accompany their owner in the cabin (but cannot occupy an additional seat).
  • Requirements:

    • The dog must have certification (ID) from an authorized organization.
    • The dog must wear a harness or leash.
    • The dog must comply with the quarantine procedures of the destination or transit country.
    • Pets may be fed at connecting airports with preparation and costs handled by the passenger.
    • The dog should remain in front of the passenger’s feet at all times.

Service Dogs for Passengers Departing or Arriving in the U.S.

  • Transportation Requirements: According to U.S. Department of Transportation regulations:

    • Only service dogs that have been trained to assist passengers with physical or mental disabilities are recognized.
    • Service animals must be at least 16 weeks old, and each passenger is limited to 2 service animals (However, according to the new regulations effective August 1, only assistance dogs that are at least 6 months old may accompany passengers on flights arriving in the U.S).
    • Service animals are required to wear a harness or leash.
    • Please submit the following two forms to the reservation center at least 48 hours before departure:

    • Depending on the quarantine regulations of the destination country, vaccination certificates and quarantine documents may be necessary. Please ensure you check the required entry documents in advance.
  • Boarding Restrictions: Boarding may be restricted in the following cases:

    • If the animal barks excessively, poses a threat to other passengers, or displays untrained behavior.
    • If the required documents are not submitted at least 48 hours prior to departure.
    • If the service animal does not remain in its designated space.