See Check-in Details

Guidelines for Online Check-in

Select your preferred seat online
and skip the counter check-in for a faster departure.

Available Time
From booking to 90 minutes before departure
Available Routes
Travelling from and to U.S., Japan, Hong Kong, Thailand, and Vietnam
Restricted Passengers
  • Passengers departing within 90 minutes
  • Passengers whose passport expiration date is approaching
  • Passengers whose immigration documents need to be verified by staff
  • Passengers who requested special services (unaccompanied minors, passengers traveling with infants, passengers traveling with pets, passengers traveling with a guide dog, wheelchair service, medical device service, cabin baggage requiring seats, passengers requiring exit seats)
  • (in some routes) Passengers with dual nationality or passengers not from the departure/arrival country of the route.
  • (in some routes) For one-way ticket holders

    Application Process & Boarding Procedure

    Select your preferred seat online
    and skip the counter check-in for a faster departure.

    Boarding pass will be issued immediately if you apply within 24h before departure. The issued boarding pass will be sent to you via text message, or email

    • How to apply for online check-in
      • Select all passengers for check-in from the list of journeys
      • Entering passenger info
      • Select preferred seat
      • Check-in application completed
    • Boarding procedure following check-in
      • Arrival at the airport terminal
      • Go to the back-drop counter if you have check-in luggage. Otherwise, proceed directly to the departure gate.
      • Security screening and immigration clearance
      • Boarding

    Note

    • Mobile boarding passes will be issued based on the seats selected during online check-in. If automatic seat assignment is chosen, one complimentary seat will be randomly assigned 24 hours before departure for issuance of the mobile boarding pass.
    • If entered information is incorrect or invalid, mobile boarding pass may not be issued
    • After issuance of the mobile boarding pass, seat changes are possible either by visiting the counter or by cancelling the check-in and reapplying.
    • After issuance of the mobile boarding pass, changes to the flight ticket are possible only after canceling the check-in.